Frequently Asked Questions (FAQ)

You will find answers to some our most frequently asked questions in the section below.  If you have read the FAQ and still have some questions unanswered, please feel free to contact us at info@createdwithstyle.com.au.

1.  Can I print myself?

Yes, you can.  Most of our range of stationery allows the choice between printed/assembled or unprinted/unassembled.  You can save by printing and assembling your stationery yourself with the help of your home computer and printer - as long as you have the time and the talent.

2.  Can I use an inkjet printer?

Inkjet printing is not ideal as it is susceptible to smudging and it runs if it gets wet (check the weather forecast before you put them in the mail!).  Make sure you have clean, dry hands when handling all stock.  You also cannot print on transparent papers with an inkjet printer. If you have access to a laser printer, this is ideal, as you are less likely to encounter any of the above problems.  We recommend the use of a Laser Printer.

3.  Printing Information – Inks/fonts/wordings?

Once you have chosen your stationery you may want us to print it for you.  We flat print in Black ink only.  Refer to our Font Gallery for a large choice of fonts.  You can have any text you wish printed on your stationery.  For a wide selection of wording suggestions please refer to our Suggested Wordings page.

4.  How do I inform you of my printing information?

Upon receipt of your order, you will be emailed several files which you are to complete and send back to us.  These files allow you to tell us information such as the wording for your stationery, your guest’s names, addresses etc.  Please take care in completing this information as we cannot guarantee to pick up any errors, such as spelling errors, in your information files.

5.  What is a Proof?

We will furnish a black and white copy proof of your order via email.  A proof entitles you to one set of complimentary amendments.  After this additional proofs will be charged at $35 per proof set.  Your order will be considered confirmed once the proof has been approved.  Any changes made after the proof has been approved will be charged as a new order regardless of how the error occurred.  We will not proceed with the printing of any order until we have received a signed proof approval sheet either by fax or mail.  Any spelling mistakes printed that are determined to originate from errors made by the client, are deemed to be the fault of the client and will be reprinted at the client's expense.

6.  How many invitations should I order?

Always buy a few extra of everything, especially if you are printing yourself, as mistakes are inevitable.  It is always a good idea to order a few additional for “keepsakes” (e.g. One for the bride/groom, bride and grooms parents, bridal party etc).

7.  What if I need to increase my original order?

If you wish to increase the quantity ordered of any item, we will enter an additional order for that item upon receipt of fax, email or mail confirmation. The additional order will be priced as a new order, however we cannot guarantee an exact match between the original and any subsequent orders placed.  This additional order will ship and bill separately from the original order.

8. How long will delivery take?  What is the delivery charge?

(a)  For orders within Australia. 

For orders that do not require printing delivery is approximately 14 business days.  For orders that require us to print, delivery times may vary from between 3 to 5 weeks depending on the type of product ordered and the delivery destination.  Should for any reason a delivery delay occur, you will be notified.  A delivery charge of AUD$9.90 will apply.

(b)  For orders outside Australia. 

Delivery times will depend on the destination.  All orders will incur a delivery charge of AUD$50.00 will apply.  We use the Australia Post Economy service to deliver outside .

9.  Who do you use for Delivery?

Delivery is made using Australia Post.

10.  What if the event is cancelled?

If an event is cancelled due to the unfortunate death of the guest/s of honour, all monies paid to Created With Style will be refunded in full.  No other circumstance shall receive a refund unless approved in writing by an approved agent of Created With Style.

11.  Can I cancel my order?  Will I get a refund?

Orders must be cancelled in writing by way of surface mail or e-mail. No cancellation shall be deemed to be executed unless such notification is actually received by Created With Style. Cancellation will not be deemed to be made merely by the client submitting such notice.

Upon receipt of a cancellation of order, a full refund (minus any government / bank fees and charges incurred by Created With Style) will be offered where the order has not been processed by Created With Style.  Cancellations made outside this time can not be accepted and no refund will be made.